Frequently Asked Questions

General Questions

What is The Together Box?

The Together Box is a monthly subscription service designed to bring families closer together. Each box includes a selection of games, snacks, and movie night essentials to help you create memorable family moments..

How does The Together Box subscription work?

It’s simple! Choose a subscription plan that fits your family’s needs, and every month, we’ll deliver a curated box filled with fun activities, treats, and surprises right to your door.

What’s inside each box?

Each box includes a mix of board games, card games, or puzzles, along with delicious snacks and movie night essentials like coupons or streaming suggestions. Every month is a new surprise, designed to keep your family entertained and engaged.

Can I gift The Together Box to someone else?

Absolutely! Our “Gift of Togetherness” option allows you to send a one-time box or a mini-subscription to friends or family. It’s a perfect gift for holidays, birthdays, or just because!

What happens when if I have multiple children at different ages?

The Together Box will rotate through different ages and if appropriate different genders to help include every child. And birthdates help us to determine when to send a special birthday gift!

Subscription & Billing

How much does The Together Box cost?

We offer several subscription plans to fit different budgets and commitment levels. You can view our current pricing on the Subscription Plans page.

When will I be billed?

For the Monthly Plan, you will be billed on the same date each month, typically the beginning of the month. For Quarterly and Annual Plans, you will be billed upfront for the entire subscription period.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time by logging into your account and following the cancellation steps. Please note that cancellations must be made before your next billing date to avoid being charged for the next month.

Do you offer refunds?

We do not offer refunds for boxes that have already been shipped. However, you can cancel future shipments by adjusting your subscription settings in your account.

Shipping & Delivery

When will I receive my box?

Boxes are shipped on the 15th of every month. Depending on your location, delivery typically takes 3-7 business days.

Do you ship internationally?

Currently, The Together Box is only available for shipping within the United States. We hope to expand our service to international customers in the future.

How much is shipping?

Shipping varies based on location and box size but typically not more than $11 depending on your location.

Can I track my shipment?

Yes, once your box has been shipped, you will receive a tracking number via email so you can follow your box’s journey to your door.

Customization & Special Requests

Can I customize the items in my box?

At this time, we do not offer customization options for individual boxes. However, each box is thoughtfully curated to appeal to a wide range of ages and interests.

What if I have dietary restrictions?

We strive to include snacks that are family-friendly and accommodating to most dietary needs, but we currently do not offer specific dietary customization. If you have concerns, please contact our customer service team.

Can I skip a month?

Yes, you can skip a month by logging into your account and selecting the “Skip Month” option. Just be sure to do this before your next billing date.

Account Management

How do I update my billing information?

You can update your billing information by logging into your account, navigating to the “Billing” section, and entering your new details.

How do I change my subscription plan?

To change your subscription plan, log into your account and select “Manage Subscription.” From there, you can upgrade or downgrade your plan as needed.

I forgot my password. How can I reset it?

No worries! Just click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.

How do I contact customer service?

You can reach our customer service team via the contact form on our Contact Us page, by email at support@thetogetherbox.com, or by calling 1-800-123-4567.

Frequently Asked Questions

General Questions

Subscription & Billing

Shipping & Delivery

Customization & Special Requests

Account Management

Other Questions

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